Terms and Conditions


• General Terms

  • Business Information: Fedora Florals operates as a floral shop based in the Central Valley, CA, providing fresh floral arrangements, delivery services, and custom event arrangements.
  • Operating Hours: Our business operates Tuesday through Sunday, from 8:00 AM to 8:00 PM. Orders placed outside these hours will be processed the next business day.

• Orders and Payments

  • Order Confirmation: All orders must be confirmed through our website, phone, or email. Payment is required in full at the time of order placement.
  • Accepted Payment Methods: We accept all major credit cards, debit cards, and online payment services. No checks or cash-on-delivery payments are accepted.
  • Sales Tax: Sales tax will be applied to all orders in compliance with California state law.

• Delivery Policy

  • Delivery Region: We only deliver within the Central Valley, CA. Orders outside this region will not be processed.
  • Delivery Times: Deliveries are made within a 1-hour window of your chosen time, between 9:00 AM and 6:00 PM, Tuesday through Sunday.
  • Same-Day Delivery: Same-day delivery orders must be placed before 1:00 PM.
  • Recipient Availability: If the recipient is unavailable at the time of delivery, we will contact you and, if necessary, leave the arrangement in a safe spot (e.g., behind a pillar or on the porch).
  • Delivery Fees: A delivery fee will apply based on the location and will be disclosed during the order process.

• Refund and Cancellation Policy

  • No Refunds: Due to the perishable nature of flowers, all sales are final, and refunds are not offered under any circumstances.
  • Order Changes and Cancellations:
    • Changes or cancellations must be made within 72 hours of placing the order.
    • Cancellations must be made by phone at 1-805-550-2929.
  • Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please contact us within 24 hours with photo evidence to resolve the issue.

• Custom Orders and Event Services

  • Lead Time: Custom or large event orders (e.g., weddings, corporate events) require a minimum of 60 days’ notice.
  • Contracts: A signed agreement is required for all event services, detailing scope, delivery, and payment terms.

• Privacy Policy

  • Customer Data: All personal information provided during the ordering process is kept confidential and used solely to fulfill your order.
  • Third-Party Services: We do not share customer data with third parties except as required by law or to facilitate order delivery.

• Compliance with California State Laws

  • Pricing Transparency: All prices listed include clear disclosure of any additional fees, in accordance with California Civil Code § 1770.
  • Sales Tax: As mandated by California law, sales tax is collected on all taxable goods.
  • Right to Refuse Service: Fedora Florals reserves the right to refuse service to any individual in accordance with applicable laws.

• Limitation of Liability

  • Product Availability: All products are subject to availability. Substitutions may be made with similar items of equal or greater value without notice.
  • Force Majeure: We are not liable for delays or failures caused by circumstances beyond our control, such as natural disasters or transportation disruptions.

• Governing Law and Disputes

  • Jurisdiction: These terms are governed by the laws of the State of California, and any disputes shall be resolved in the courts of California.
  • Arbitration: Any disputes arising under these terms may be subject to binding arbitration, as agreed upon by both parties.